In a joint webcast on "Clever contact centre solutions for energy suppliers in the energy crisis", jtel and SIEVERS Group presented a series of solutions for energy suppliers.

 

The energy crisis has massive negative effects on customers, employees and energy suppliers. Customers are increasingly calling, emailing and looking elsewhere.In this webcast, participants learned about clever solutions to measurably improve customer satisfaction and enable employees to work in a comfortable environment. Energy suppliers are shown how to cushion the most serious problems with just a few adjustments and how improvements can be achieved.One major key is to increase the level of automation. Intelligent chat bots and voice bots were presented in this webcast.

Ideas presented to improve customer service were:

• Clever routing features in the contact center
• Data integration in SAP Utilities, Schleupen or Wilken
• Automated processes through voice bots

The webcast has been recorded and is now available for interested parties here: https://www.14dd5266c70789bdc806364df4586335-gdprlock/watch?v=c9g9prFzncI