Customer service automation - without any witchcraft !

The trend in customer service is clearly recognisable: Automation. High minimum wages, staff shortages, staff turnover - all of these factors are prompting companies to look for ways to automate. Chat GPT, AI, chat bot and voice bot are on everyone's lips. But how can we succeed in generating concrete solutions that can be used to earn money in the long term?

With

• Voice and chat bots
• Data and process integration
• GPT and large-language models
• Transcription and automated analysis
• and much more.

jtel offers highly integrated solutions that generate measurable added value in your processes. Affordable. Without hype. No smoke and mirrors. And without the need to wave a magic wand.

jtel now offers routing objects that combine speech recognition, speech synthesis and artificial intelligence. The basis for this is the graphical callflow editor "IVR GUI". Simple processes such as automatic pre-qualification or the recording of specific customer data often have an enormous effect. However, complex processes such as a complaints hotline or a holiday service in the publishing industry are also predestined use cases. A voice bot achieves ROI after just a few months of use.

First, however, a customer meeting must take place in which the most urgent concerns are analysed. Tangible solutions can then be developed very quickly. Talk to us! Visit us at Call Center World 2024 in Berlin from 27 to 29 February 2024, Hall 4, Stand 4B2 and find out how! We will be happy to support you in these exciting times and look forward to seeing you.