This year's jtel Autumn User Group was hosted by Stuttgarter Versicherung in the state capital of the same name.

In the venerable surroundings of the large German insurer with 111 years of history, jtel customers exchanged ideas and learned the latest from the jtel development kitchen, which once again set off fireworks of AI-oriented customer service solutions.

(Uwe Braun, Lewis Graham)

Uwe Braun, Managing Director of the Stuttgart subsidiary Direkte Service Management, captivated the participants with his vision: work control from a single source - with jtel as a building block in customer service. The focus was on the Robotic Process Automation (RPA) project. The goal is to increase the automation rate through robots (bots) that automatically carry out process steps at user level to relieve employees and measurably accelerate processes.

After brief insights from jtel Operations, jtel CEO Lewis Graham inspired the audience with his contribution to AI-based customer service. Repeatedly, organizations are asking for ways to make their knowledge management available to their customers via chat bot. Lewis demonstrated live how existing information is used (in this case via some pdf documents) to train Chat GPT and generate a coherent and top-worded chat response within seconds. Fascinating! Everyone in the room and among the remotely connected jtel User Group participants had visualized in their minds their own service processes being automated this way, or at least were looking for solutions and ways to relieve employees or save costs on this basis.

This was also reflected in the concluding Q&A session, which revealed some creative ideas.

Afterwards, the participants had the opportunity to enjoy a lively conversation in the legendary Stuttgarter canteen and rounded off the interesting day with a good cup of coffee. Thanks to the Stuttgarter and the team around Uwe Braun!