Businesses use a wide range of tools and platforms to manage customer data, drive workflows and optimise processes. The efficient automation of these depends on tight integration, to ensure that data can easily be exchanged and shared between different platforms. jtel provides rich RESTful APIs that enable efficient integration with different enterprise software solutions.
jtel offers pre-built integration with a number of popular solutions, while easily enabling custom connectivity with other third-party platforms. This allows our contact and call center solutions to share information with business platforms, delivering insights, updates and actions, to maintain a consistent history and to trigger key workflows, quickly and efficiently.