Multi-channel collaboration

jtel’s call and contact center solutions enable rich, multi-channel collaboration between agents and customers, delivering an optimised experience. They allow your customers to engage through their preferred platform, while ensuring that all conversation history and data is stored in a single place and easily available for review by any agent.

Channels include established messaging interfaces, such as email, fax and SMS, while others are added to reflect customer preferences. Web-chat enables conversational dialogues with one or more agents, while WhatsApp extends your reach to popular public messaging applications. Microsoft Teams integration enables agents to use the familiar Teams interface for interaction with customers.