jtel’s solutions can easily be integrated with any enterprise business process via RESTful APIs. This allows a range of actions to be taken, extending jtel functionality to a third-party solution, or from the jtel environment. Data exchange means that processes are updated and aligned, ensuring accurate records and effective information management.
Our experts can perform the integration as part of a delivery and to an agreed specification, so that you get exactly what you need to drive performance and process optimisation. In addition to triggering actions, jtel also enables Business Intelligence integration, which provides key insights and data for your other software systems and platforms. REST calls can be made from the jtel server, or the agent workstation, ensuring compatibility with most modern CRM, ERP and business process solutions.