Looking back on a successful CCW 2024

Looking back on a successful CCW 2024: jtel says thank you very much

CCW 2024 in Berlin was an overwhelming experience for us at jtel and we would like to thank all customers, partners and interested parties for their visit. We were deeply impressed by the enormous interest in trending topics such as AI, bots, live agents and our solutions for optimising customer service.


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Customer service automation

Customer service automation - without any witchcraft !

The trend in customer service is clearly recognisable: Automation. High minimum wages, staff shortages, staff turnover - all of these factors are prompting companies to look for ways to automate. Chat GPT, AI, chat bot and voice bot are on everyone's lips. But how can we succeed in generating concrete solutions that can be used to earn money in the long term?

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