AI is here! But how can I use this technology for my customer service?
This year's jtel Autumn User Group was hosted by Stuttgarter Versicherung in the state capital of the same name.
AI, ASR, TTS, QM - all just buzzwords? jtel User Group explores with automation and quality management in customer service.
It is almost that time of year again. The SIEVERS-WORLD will be taking place in just a few weeks providing us with exciting presentations and workshops by numerous prestigious companies.
And of course, jtel will be there too.
Ender Turing helps medium and large companies optimize performance and quality management in their customer service. The rapidly deployed AI speech analysis can transcribe and automatically analyze calls, chats, and e-mails. Not only your customer communication in contact center but also your complete corporate communication can be analyzed and evaluated.
Effective immediately, jtel is a partner and reseller for Ender Turing in the EU with a focus on the German-speaking market. jtel offers the Ender Turing solution to all interested parties, even if they do not (yet) use a jtel solution.