A powerful, virtual contact center solution to drive your business

MS Teams is one of the most popular collaboration tools available. However, it does not offer the full routing or multichannel support required by modern contact centers. It does not automatically update presence status, unless changed manually by user agents.

Integrated with jtel, however, and Teams becomes a fully featured contact centre solution, adding another key interaction channel. jtel’s advanced routing capabilities can handle the most complex routing scenarios. It increases the availability of your workforce, by allowing employees to receive calls how, when and where they choose, across multiple interfaces and channels.

A federated view of status across all channels dramatically reduces interruptions by calls that are received when users are busy on another channel. The jtel ACD client is fully integrated with the Teams client, delivering full contact center functionality and a rich, omni-channel experience that supports flexible working.

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  • Seamless integration

    • Powerful, seamless integration with Microsoft collaboration tools
    • No lock-in to Microsoft products
    • Minimal training required, with simple operation and deep integration in Teams
    • Rapid, easy deployment
    • Use web browser as a telephone
    • Integration with contacts from Microsoft Office 365 ecosystem
  • Increase availability

    • Never miss a call – office, home or mobile
    • Users decide which interface to use, and when
    • Wallboards and dashboards help streamline contact center operations
  • Flexibility

    • Use jtel integrated with Teams
    • Or, jtel only, or Teams only
  • Presence aggregation

    • Manage presence status manually or automatically
    • The aggregated presence status reduces interruptions by other calls and channels
    • Home-office employees have an overview of the availability of their colleagues.


  • Advanced contact center capabilities with extension to MS Teams
  • Retain your existing PBX system
  • ACD client integrated into Teams client
  • Migrate at your own speed
  • Manage individual status
  • Create complex routings, graphically and intuitively
  • Integrated wallboards and statistics
  • Easy home office and road warrior configuration
  • Increased availability using Teams with other infrastructure and channels
  • No lock-in to Microsoft products
  • Aggregated presence status
  • Full control over devices and interfaces
  • Simple to use
  • Highly scalable up to hundreds of parallel calls
  • Choose how and where to receive calls