at a glance

Delivering outstanding customer experience, service and solutions for over 20 years to high-performing, fast-growing businesses and carriers.


Munich-based jtel GmbH was founded in 1997


Our solutions are deployed at over 200 sites in Europe


Our solutions handle millions of calls every day

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See jtel solutions in action and understand what they can do for your customer service strategy.

Learn why customers trust jtel's web-based, deployment neutral, and easy to use solutions to handle millions of calls every day. jtel's advanced contact center solutions are all you need to delight your customers across any channel.

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Case study: Stuttgarter

Ensuring vital connections for Stuttgarter Lebensversicherung, a leading mutual insurance society with more than 100 years of history. jtel identified a solution that would provide multi-channel communications capabilities and ensure efficient call processing.

Case study: Stadt Viersen

Public service, citizen engagement and support for visually impaired agents in an inclusive, powerful ACD system. jtel provided a vital component to the core of the solution, coupled to Innovaphone PBX via SIP.

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