Helping your Industry

Empowering innovation in service delivery

Introduction of a new system for customer support service and process optimisation

Ensuring vital connections for Stuttgarter Lebensversicherung, a leading mutual insurance society with more than 100 years of history

Public service, citizen engagement and support for visually impaired agents in an inclusive, powerful ACD system

Efficient call handling and process integration for Stadtwerke Lünen

Connecting customers faster with the integration of jtel’s contact center solution to an Innovaphone PBX system

Ensuring excellent customer service and a streamlined internal sales workflow for Wera, the ‘tools rebel’

How enhancing appointment management enabled Radprax Gesellschaft to deliver more effective healthcare

Connecting customers to holidays: how the introduction of an ACD at leading independent travel specialist SKR Reisen GmbH took travellers closer to their…

Efficient Support Call Centre Management in the Construction Industry

Getting customer service right to support next-day delivery: how family enterprise Weinmann & Schanz takes control of the market

Delivering Optimised patient service at Conradia, a leading provider of preventative medicine

How the introduction of an advanced ACD solution helped leading e-commerce giant Chal-Tec GmbH optimise customer service and deliver an outstanding experience

Optimising customer service to help a successful startup scale up.

Optimised customer service for the leading provider of building and industrial equipment in the Northwest

Delivering exceptional support services for IT systems in the healthcare industry: BlueCare AG at the heart of more efficient healthcare delivery

Delivering better customer satisfaction and enhanced selfservice to leading utility company, SWP

A fully remote jtel deployment allowed SWR agents to continue providing exceptional customer service during the COVID pandemic.