jtel stands for simple usability. To achieve a high level of customer and employee satisfaction, an individual service strategy is first required. Once this is in place, a jtel system can be set up or customized.

A contact center is a living thing. Ad hoc interventions are often unavoidable to meet daily requirements. This requires knowledge. Whether you work with jtel as an administrator, supervisor or integration partner, adequate knowledge will give you and your organization the confidence you need to work with the system.

jtel offers regular training courses at its training center in Ottobrunn near Munich, Germany.