jtel now offers its contact center solutions and modules from the cloud as Software-as-a-Service (SaaS) packages, all hosted by jtel and available exclusively through jtel Partners.
There are no infrastructure headaches and we take care of managing your unique deployment. We offer 99.9% availability, with all services hosted from Germany in a secure GDPR-compliant environment.
On-premise solutions, hybrid options and shared cloud deployments continue to be available alongside our new cloud variant – a unique, highly secure “cloud bubble“. This means that you get to choose exactly the type of deployment and the services you need at any time.
Our solution is an alternative to the classic, multi-tenanted environment that many cloud service providers offer. We can provide you with a dedicated, isolated, secure platform customised to your needs, and with the entire jtel feature set available to meet your requirements.
We can connect to any element or system in your infrastructure via secure VPN tunnels, ensuring tight integration between your cloud system and your other assets. In addition, traditional premises-based PBX systems can also be integrated via SIP.
Our industry-unique approach of providing a real cloud with customer-specific bubbles allows us to transition you to the cloud, while ensuring privacy of your data and complete flexibility in deployment options. You can even create multiple tenants within your own jtel cloud bubble.
Customisation has always been the missing link in shared clouds, but through our own multiple APIs we can provide connectivity to literally hundreds of different CRM, ERP and ticketing systems… just ask us what is possible. We can also offer any of our existing integration options, such as MS Teams or What’s App.
Our unique solution also means that we do not push upgrades or maintenance windows on our customers. Like everything else, updates can simply be tailored to your requirements and preferences, so you can choose when to deploy them, according to your schedules.
Solution type | Provider | Pros | Cons |
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On Premise | jtel |
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Shared Cloud | jtel Partner |
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jtel Cloud | jtel |
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