Everyone is talking about automation and AI. And anyone operating a jtel system already has a very good basis for implementing AI in customer service. But how does it work?

The jtel technical short webinar on 25.04.2024 provided tangible solutions. Using concrete use cases, a motivated jtel team showed in a humorous way how various service processes can be greatly simplified or even completely automated. Automation with voice bot, chat bot (knowledge bot), live agent and quality management formed the potpourri of automation. With a mixture of enthusiasm and amazement, customer processes were simulated live, which were supported by AI in both voice and digital channels. ROI examples finally made the added value clear. We were pleasantly surprised by the record number of participants and for the many questions and suggestions that arose.

For jtel User Group members, the date and Zoom link are already available in the jtel Academy calendar.