Adaptation to your needs – one size doesn’t fit all

As we reach the end of our 20th year of operations, we can look back on many achievements. Some of these are technical – we’re proud of the performance and reliability we deliver – but others are more cultural. At jtel, it’s axiomatic that we can make things work. Time and time again we find that we are called in to replace inflexible solutions that cannot adapt to changing business needs.

Because we are an agile company, it’s much easier for us to take extra steps to ensure that we deliver not only functionality but a solution that is optimised for the individual circumstances of each customer. We view each deployment individually, allowing us to really understand what our customers are trying to achieve and what their problems really are. In some cases, these may not even be problems that they know. We use a comprehensive, proven process to define problems and performance indicators, revealing key insights which ensure we deliver what you need and identify and solve problems that may not have been apparent.

That’s why adaptability is at the heart of what we do – and why working with jtel means that you benefit from both market-leading functionality as well as a deeper personal touch. We know that one size doesn’t fit all, so if you need to enhance your customer communications, whether it’s with a new contact center, advanced, customisable IVR or something else, you should talk to us.

Are you coming to Call Center World? Meet jtel in Berlin

Differentiate your offer, so you can delight your customers

Call Center World is the most important event in the European contact center industry, bringing more than 8000 visitors to Berlin for a packed conference agenda and an exciting range of exhibitors, including the jtel team.

We’re highlighting our latest innovations and customer stories, showing you how you can capitalise on advanced, omnichannel call center capabilities, proven across a wide range of industry segments. Our customer interaction solutions are optimised for organisations that need to deliver exceptional service.

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Omni channel online chat

Omni-channel is another buzzword, but what does it mean today, as more and more companies deliver web chat capabilities? How can you ensure that web chat sessions are fully integrated with your Contact Center?

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Focus on the carrier and service provider markets with products from signalling systems to customer web portals

The specialist for voice and service provider solutions, interactive associates, and JTEL, a provider of telephony and voice systems, have signed a comprehensive cooperation agreement today. The aim is to further accelerate the growth of JTEL, to achieve this interactive associates will assist in sales activities for JTEL products and solutions in the fixed and mobile carrier markets and service provider sector.

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