jtel is in the product portfolio of TeleSys Kommunikationstechnik GmbH
As the largest system house in Northern Bavaria, TeleSys has been offering communication solutions, network technology, unified communications and customer/service center solutions for over 25 years. As a specialist for contact center, telecommunication and ACD applications, TeleSys provides all components including self-developed software for excellent corporate communication from a single source.
TeleSys evaluated the contact center market carefully and thoroughly, with a particular focus on cloud deployment. After extensive analysis, TeleSys selected jtel as its contact center technology partner.
The professional contact center solution from jtel was able to convince with features such as PBX independence, elegant Microsoft Teams integration, on-premise / cloud availability and data integration (CRM, ERP, etc.) making it future-proof, as the multi-channel solution also supports chat, SMS, email as well as voice and chat bot implementations.
jtel CEO Lewis A. Graham and TeleSys CEO Matthias Müller have signed a Gold Partner Agreement and are now working together in the contact center market.
Matthias Müller is excited about the future: "We are looking forward to our cooperation with jtel. This partnership will open up completely new opportunities for our customers to optimize their customer service even further."
Lewis Graham feels honored and encouraged: "We are greatly honored that TeleSys is shaping the future of the contact center market with jtel. Especially considering the fact that TeleSys has been successfully marketing its own developments in the contact center market for many years. We are very excited to welcome an absolute expert powerhouse in our partner community!"