Cyber security is a pressing concern for the CIO community globally. Despite the growth in preventative measures, it can cause significant disruption, financial loss and reputational damage. The sad fact is that the risk is never likely to disappear: what matters is the resilience of systems and the measures put in place to protect them.

Communications platforms have been specifically targeted by hackers, as they can open the doors to fraud, user data and more, so as a mature provider of enterprise and carrier solutions, we pay particular attention to the issue. That’s why we have built security and resilience into our solutions from the outset. We know that telecoms networks are particularly attractive – back in 2015, well-known experts Kaspersky Labs stated that, of all industries, telecoms had the highest chances of experiencing an attack.

So, as trusted providers of carrier-grade solutions, we have used our expertise to protect all our products, from the smallest enterprise to the largest carrier deployment. Our investments have paid dividends. Just recently, one of our customers, with a cloud-based communications platform serving thousands of end-user enterprise accounts suffered a massive attack to its jtel|ACD. This is used to provided service centre functionality and so is a crucial element of the infrastructure.

The attack proceeded in two waves. The first spanned a period of 1 hour 45 minutes, while the second lasted for 45 minutes. During these times, almost 25,000 illegal login attempts were made to the system. Despite this, the system remained secure and fully functional. Our software took precautionary measures to prevent logins during the period, while maintaining open sessions until, finally, at 1715, the last attack was denied.

System integrity was maintained, with no illegal access and all data was protected – an essential outcome, given the coming GDPR legislation and the implications this have for responsibility and compensation. This resilience is critical – and is an essential consideration when choosing a supplier or partner. It’s not enough to provide functional performance, today’s solutions must be able to fit into an organisation’s cyber protection policies and procedures, delivering the performance required while protecting users.

jtel’s expertise was crucial. We’ve been building enterprise and carrier-grade solutions for 20 years, which means we have evolved software and practices to stay ahead of threats. As a partner, we work with our customers to ensure that our solutions are adapted to their security needs and we advise on how to ensure the resilience that operational goals require.

Why not talk to jtel and see how we can deliver the communications platforms you need while ensuring best-practice to protect against cyber security threats?