IT

GREEN IT is an IT solution provider with a difference: it seeks to build sustainability into the solutions and services it offers. Alongside these goals, GREEN IT is dedicated to delivering excellent customer service. This means connecting customers to the right person, first time. Initially, an Innovaphone PBX was able to handle these requirements, but with limitations on call distribution capabilities, and it didn’t offer sufficient flexibility to meet the requirements of the growing company.

As IT experts, GREEN IT knew they needed to augment the PBX with an ACD and add contact center interfaces for users. Having researched the market and sought a solution with proven integration capabilities to the Innovaphone PBX, the team selected jtel to deliver complete contact center functionality.

The system was deployed – with GREEN IT as the integration partner – quickly and easily. The ease of use of jtel’s interfaces meant that very little training was required. The speed of adoption – a matter of days – can help any team seeking to optimise call handling.

"I have seen and had to use a lot of software, but none has been as clearly and logically structured as jtel. You find your way around after a very short time and after the training you are sure that you can master and understand this complex programme."

GREEN IT Team Leader

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