BlueCare AG
BlueCare AG is an innovative provider of IT solutions to the healthcare industry. Its solutions enable more efficient delivery and better networking of patient care. Excellent support is crucial for the successful delivery of these support services. Its previous telephony system was unable to co-ordinate customer support requests effectively or offer skills-based or VIP routing, meaning that BlueCare was unable to consistently deliver the outstanding customer care to which it was committed.
jtel ACD is a complete Enterprise ACD solution that delivers powerful, converged call center and contact center capabilities. jtel ACD fulfilled all of BlueCare’s initial requirements, ensuring that callers’ incoming line identity (CLI) presentation was always available, and offering the desired skills-based routing and VIP calling lists. New features were also identified, and the solution future proofed.
“jtel has delivered a powerful, reliable call center, backed by a reliable partner.”
Luca Stüdeli, Systems Engineer at BlueCare
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Overview
BlueCare needed a reliable call center solution to meet of all its current and future requirements.
Challenge
BlueCare’s existing telephony solution could not provide CLI or skills-based routing and VIP calling lists, meaning it could not provide exceptional customer service.
Solution
jtel ACD met all of BueCare’s current requirements, identified new features, and future-proofed the solution for future growth and evolution.
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