Retail and e-Commerce

Processing customer sales and support requests, across multiple channels, is essential for online commerce and requires a flexible and efficient communications system. Find out how we provide omni-channel call and contact center intelligence to drive service delivery for retail and e-Commerce.

Chal-Tec GmbH

How the introduction of an advanced ACD solution helped leading e-commerce giant Chal-Tec GmbH optimise customer service and deliver an outstanding experience