Solutions for your industry

jtel offers the flexibility to adapt to the needs of different vertical sectors. That’s why companies across a wide range of industries have chosen our solutions. See how jtel customers turn great customer service into competitive advantage.

Explore our customer experience transformations

If you can't find your industry - talk to us. We will have a solution for you!

WR-Gruppe

Business Services

Empowering innovation in service delivery

Dürkopp Fördertechnik

Engineering

Introduction of a new system for customer support service and process optimisation

Stuttgarter

Insurance

Ensuring vital connections for Stuttgarter Lebensversicherung, a leading mutual insurance society with more than 100 years of history

Stadt Viersen

Public Sector

Public service, citizen engagement and support for visually impaired agents in an inclusive, powerful ACD system

Stadtwerke Lünen

Utilities

Efficient call handling and process integration for Stadtwerke Lünen

GREEN IT

IT

Connecting customers faster with the integration of jtel’s contact center solution to an Innovaphone PBX system

Wera

Engineering

Ensuring excellent customer service and a streamlined internal sales workflow for Wera, the ‘tools rebel’

Radprax

Healthcare

How enhancing appointment management enabled Radprax Gesellschaft to deliver more effective healthcare

SKR Reisen

Travel & Leisure

Connecting customers to holidays: how the introduction of an ACD at leading independent travel specialist SKR Reisen GmbH took travellers closer to their…

Dorner Electronic

Construction

Efficient Support Call Centre Management in the Construction Industry

Weinmann & Schanz

Wholesale

Getting customer service right to support next-day delivery: how family enterprise Weinmann & Schanz takes control of the market

Conradia

Healthcare

Delivering Optimised patient service at Conradia, a leading provider of preventative medicine

Chal-Tec

E-Commerce

How the introduction of an advanced ACD solution helped leading e-commerce giant Chal-Tec GmbH optimise customer service and deliver an outstanding experience

JobRad

Business Services

Optimising customer service to help a successful startup scale up.

CWM

Construction

Optimised customer service for the leading provider of building and industrial equipment in the Northwest

BlueCare

Healthcare

Delivering exceptional support services for IT systems in the healthcare industry: BlueCare AG at the heart of more efficient healthcare delivery

Stadtwerke Pforzheim

Utilities

Delivering better customer satisfaction and enhanced selfservice to leading utility company, SWP

Stadtwerke Ratingen

Utilities

A fully remote jtel deployment allowed SWR agents to continue providing exceptional customer service during the COVID pandemic.

Learn how to drive customer experience exellence in your industry