News

All jtel products and services now available as Software-as-a-Service (SaaS) with the launch of the industry-unique jtel cloud

Extend your jtel contact center solution by integrating WhatsApp to add the world’s most popular mobile messaging platform to your omni-channel experience. Get agents to your customers faster with a solution you can implement in minutes. 

Extend jtel contact center solutions with Teams integration to benefit from enhanced collaboration opportunities and consistent status. Boost agent availability and achieve customer service excellence

Constantly changing customer demands means that call center operators must frequently adapt and optimise their IT systems. For many, their IT infrastructure has been pushed to its technical limits. As new technologies and solutions have emerged, it has become increasingly difficult to stay one step ahead of the competition. What does this mean for call centers? To stay ahead of the curve and to ensure sustained success, they will need more sophisticated solutions that provide ongoing flexibility, scalability and cost optimisation.