News

Digital process transformation is all the rage – connecting different systems to enable efficient data sharing and to create more effective, automated workflows. The contact center is central to this. It needs to be able to share data easily and to connect to any relevant platform, across different sectors. Learn about the jtel approach to transformation.

The first meeting of the new jtel User Group was held in June and it proved to be a great success. More than 40 customers and partners joined the online sessions, sharing insights, experience and tips – and learning the latest news from the team – and also from long-time jtel user JobRad.

jtel offers consulting and services for individual redesign and optimisation for your business.

Customer service is individual but it’s definitely not static. It’s dynamic. The service you planned, designed and configured to deliver the best possible experience to your customers yesterday may not be right for today. Things change, so it’s right to challenge the way in which you do things, every so often.

Did you know that we now support integration with WhatsApp? The integration enables you to easily and quickly extend your jtel contact solution to include the world’s most popular mobile messaging platform to your omni-channel experience. Get agents to your customers faster with a solution you can implement in minutes.