jtel offers consulting and services for individual redesign and optimisation for your business.

Customer service is individual but it’s definitely not static. It’s dynamic. The service you planned, designed and configured to deliver the best possible experience to your customers yesterday may not be right for today. Things change, so it’s right to challenge the way in which you do things, every so often.

Which media channels do your customers use today? How has this changed from two years ago – or even last year? What experience is delivered to those in a call queue? Which callers should be treated with a higher priority? Can more be handled with self-service? Are the notices on your Wallboards still relevant to your colleagues? What figures do your management team need to reflect today’s market? Have KPIs changed?

You may have your own list of questions! But, one thing’s clear. We can help. All jtel solutions can evolve and be adapted, to meet the changing needs of your business. So, ask the questions and let’s see if your system needs to evolve.

Our experts will help your team to adapt and make any necessary changes. We’ll work with you to put your workflows to the test and implement changes, so you can ensure your platform delivers what you need for successful customer communication, for today and tomorrow.