jtel regularly schedules advanced training sessions for resellers and sales partners, so that they can more effectively promote and sell the innovative jtel call center solution. During the three-day sessions at jtel’s HQ in Munich, we help our partners obtain the expert know-how they need to provide outstanding consultancy and customer support.

In addition to specialised information regarding service numbers, ACD groups, agent tools and call flows, and more, particular attention is given to the practical exploration of case studies. Results show that the practical sessions make a huge difference to the success of the courses and the knowledge transfer process.

Two courses were held in May this year. Attendees confirmed that the depth of the information is of great value, and helps them to provide even more value to their customers.

“I didn’t expect to obtain such deep insights into the jtel solution,” commented one participant. “The practical case studies really made a difference and will help boost our future success”.

Future sessions may have a different technical emphasis, but practical, case study-based sessions will always be critical. Please get in touch if you would like to join the next sessions!