Email management is part of a rich suite of omnichannel communications tool. Often the first point of contact, email has become as important as the first phone call, so it’s essential to track and manage interaction. jtel Email management links to all main email systems, including Outlook, and automates the process of reporting activites, for example by distributing emails to agents for follow-up activities.
It supports automation, with keyword recognition to ensure distribution to the most appropriate agent resource. Reporting tools are provided, covering key parameters such as subject matter, alerts, agent involved, and more. jtel also offers a dedicated email client with pre-written templates for ease of use.
Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.