As we reach the end of our 20th year of operations, we can look back on many achievements. Some of these are technical – we’re proud of the performance and reliability we deliver – but others are more cultural. At jtel, it’s axiomatic that we can make things work. Time and time again we find that we are called in to replace inflexible solutions that cannot adapt to changing business needs.

Because we are an agile company, it’s much easier for us to take extra steps to ensure that we deliver not only functionality but a solution that is optimised for the individual circumstances of each customer. We view each deployment individually, allowing us to really understand what our customers are trying to achieve and what their problems really are. In some cases, these may not even be problems that they know. We use a comprehensive, proven process to define problems and performance indicators, revealing key insights which ensure we deliver what you need and identify and solve problems that may not have been apparent.

That’s why adaptability is at the heart of what we do – and why working with jtel means that you benefit from both market-leading functionality as well as a deeper personal touch. We know that one size doesn’t fit all, so if you need to enhance your customer communications, whether it’s with a new contact center, advanced, customisable IVR or something else, you should talk to us.